ITIL Training

Take a look below at the various courses we offer
under the ITIL training catalog

ITIL
View Training Calendar

  • ITIL 4 Awareness

    In this course, students gain the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in an organization.

  • ITIL4 Foundation

    This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL4. The ITIL 4 Foundation certification is required before you can get any of the Managing Professional or Strategic Leader certifications.

  • ITIL4 Managing Professional Transition

    This course is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4.

  • ITIL4 Specialist Create, Deliver and Support

    This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services.

  • ITIL4 Specialist Drive Stakeholder Value

    This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

  • ITIL4 Specialist High Velocity IT

    This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.

  • ITIL4 Strategic Leader Digital and IT Strategy

    This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs as well as consultants and others involved in digital transformations, service delivery and strategic delivery.

  • ITIL4 Strategist Direct Plan and Improve

    This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a musthave in any ITIL 4 professional development plan.